• The item must be purchased directly from https://www.bagladt.com.
• Return requests must be submitted within 30 days of delivery.
• The item must be unused, in original condition, with original packaging, tags, and accessories included.
• Proof of purchase is required (order confirmation or receipt).

• Customized or personalized items.
• Gift cards or promotional products.
• Items showing signs of wear, damage, alteration, or misuse.

Please contact us before sending any return. Returns sent without prior approval may not be accepted.

Email: support@bagladt.com · WhatsApp: +1 (213) 465-9179

Once approved, we will provide return instructions and the correct return address.

• Customers are responsible for return shipping costs unless the return is due to our error (for example, wrong item sent or a verified defective item).
• We recommend using a trackable shipping method. You are responsible for ensuring the package reaches the return address provided.
• Return shipping fees are non-refundable, except in cases of our confirmed error.

After we receive your return, we will inspect it and notify you of approval or rejection. If approved, we will process the refund to the original payment method within 2 business days.

Please note: depending on your bank or payment provider, it may take an additional 7–10 business days for the funds to appear on your statement.

We do not offer direct exchanges at this time. The quickest way to receive a different item is to return the original item for a refund and place a new order.

If a package is returned to us due to an incorrect or incomplete address, refusal, or unsuccessful delivery attempts, we will contact you to confirm next steps. Additional shipping costs may apply if reshipment is requested.